Medi‑Market is a fast‑growing European chain of pharmacies and parapharmacies, focused on health, wellness, personal care, cosmetics and OTC products.

Headquartered in Belgium, the Group operates over 200 stores across Luxembourg, Italy, Spain, the Netherlands, and its domestic market. 

To support the company’s rapid growth and continuous expansion in Italy, we are looking for the:

Head Of Human Resources

Main responsibilities

The role reports to the Country Manager Italy, with a dotted line to the Group HR Director.
The Head of HR will be responsible for leading all HR strategies and activities in Italy, ensuring alignment with business objectives and Group HR guidelines. The role ensures the development of a strong HR ecosystem covering talent acquisition, people development, performance, employee experience, labour relations and organizational effectiveness. It guarantees HR operational excellence and supports leaders in building high-performing teams that drive sustainable growth.

 

Main responsibilities:

• Define and implement the Country HR strategy, ensuring alignment with business priorities and Group directives;
• Lead all HR processes (talent acquisition, onboarding, learning & development, performance & talent management, compensation & benefits, organizational development);
• Partner with Country Leadership to support organizational design, workforce planning, and change management initiatives;
• Ensure compliance with local labour law, manage labour relations and oversee HR policies and procedures;
• Drive employer branding and talent attraction initiatives for all business lines (Retail, HQ, Logistics);
• Guarantee HR operational excellence, including Workday data accuracy, reporting, and process efficiency;
• Lead and develop the HR team, ensuring capability building and high performance;
• Collaborate with Group HR for alignment on global policies, projects, and HR transformation programs.

Candidate profile

• Master’s degree in HR, Psychology, Economics or similar fields;
• Fluent English; French is a plus;
• At least 10 years of HR experience, ideally in international and structured retail companies;
• Deep knowledge of HR processes adapted to physical Retail and best practices (TA, TM, L&D, C&B, ER);
• Strong understanding of Italian labour law and union relations;
• Experience in organizational design and change management;
• HR data literacy: workforce analytics, reporting, KPIs;
• Familiarity with HRIS (preferably Workday);
• Strong leadership and influencing skills;
• Strategic thinking with hands-on execution capability;
• Excellent communication and stakeholder management;
• Problem-solving, decision-making and ability to work under pressure;
• Change agility and continuous improvement mindset.

 

The successful candidate will join a Group where the HR function plays a pivotal role in supporting a mission-driven business. At Medi-Market, the core purpose is to democratize access to health and well-being; this role offers a unique opportunity for an HR professional to align his/her expertise with a meaningful social impact, contributing to the growth of a company dedicated to the essential value of public health.

Location

Milan

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